Overview

Returns and Exchanges:

• We may accept returns and exchanges of item(s) within 30 days of purchase.
• Items must be unused, in their original condition, and with all tags and labels attached.
• Items must first be returned to the place of purchase.
• Proof of purchase, such as a receipt (of which must be the original copy), has to be submitted before any return or exchange is considered.
• Returns and exchanges are subject to approval by our customer service team.
• Edwin D. Layne and Sons Ltd. Will not be held responsible for lost or stolen invoice(s).
• The process of investigating any return and/or exchange claim may take up to or more than 2-3 business working days.

Refunds

• Refunds will be issued in the original form of payment where applicable.
• Suggested: Under certain circumstances a refund will be issued in the form of a Credit Note (which must be utilized within 60 days). 
• Credit Note(s) are redeemable at any of our EDL Department Store(s).

• Refunds may take 3-5 business days to process and appear in your account.
• Delivery and other forms of service fees are not refundable.

Final Sale Items:

• Certain items, such as clearance or sale items, may be marked as final sale and are not eligible for return or exchange.

Exchanges

• If you receive a damaged or defective item, please contact our customer service team within 7 days of receipt.
• We will provide instructions on how to return the item for a refund or exchange.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

Return Process:

• To initiate a return or exchange, please contact our customer service team at 78445 61411 extension (Service Team Ext Number).
• Our team will provide you with instructions on how to return the item and process your request.

Please note that our return policy may be subject to change, and we reserve the right to update or modify our policy at any time. We encourage you to review our return policy before making a purchase to ensure that you understand our guidelines and procedures.

If you have any questions or concerns about our return policy, please do not hesitate to contact our customer service team for assistance.

Need help?

Thank you for choosing Edwin D. Layne and Sons Ltd. for your shopping needs. We sincerely appreciate your business and are committed to providing you with exceptional service.